[Skip to content](/content/pages/returns-exchanges#MainContent/index.html) Skip to chat widget Gorgias Shopper Engagement Gorgias Floating ChatGorgias Floating Chat Gorgias live chat messengerGorgias Live Chat ๐ŸคŽ ๐Ÿงก Reebok x REESE'S: Angel Reese 1 ย [SHOP NOW](/content/collections/angel-reese "Reebok x Angel Reese"/index.html) ๐ŸคŽ ๐Ÿงก Reebok x REESE'S: Angel Reese 1 ย [SHOP NOW](/content/collections/angel-reese "Reebok x Angel Reese"/index.html) GO HARD FOR THE HOLIDAYS ย [SHOP GIFTS](/content/pages/gift-guide-2026 "SHOP GIFTS"/index.html) CLASSICS FT. KAROL G ย [SHOP NOW](/content/collections/classics-shoes "Classics Shoes"/index.html) UP TO 40% OFF : CODE MIDSZN ย [SHOP NOW](/content/collections/mid-season-sale "Mid-Season Sale"/index.html) โ›น๏ธ NEW DROPS: ENGINE A ย [SHOP NOW](/content/collections/engine-a "Engine A"/index.html) Your order qualifies for free shippingFree Shipping with Membership SPEND $75 MORE FOR FREE SHIPPING PreviousNext # Returns & Exchanges 30 days from delivery Unworn items bought on Reebok.com can be returned or exchanged within 30 days of delivery. Start below โ€” you'll get a prepaid label and a packing slip right away. [Start Your Return(opens in a new window)](https://returns.reebok.com/) You'll need your order number and the ZIP code it shipped to. **Already started one?** Use the Return Status link in your return confirmation email to reprint your label, track it, or cancel and start over. ## Choose How You Want to Be Refunded Pick one when you start your return. Store credit and exchanges are free; refunds to your original payment method carry a $5 handling fee. ### Store Credit Free Refunded as a Reebok Gift Card. No handling fee. ### Footwear Exchange Free Swap shoes for a different size or color. No handling fee. ### Original Payment $5 Back to the card or method you paid with. A $5 handling fee is deducted. Issued after we receive and inspect the item. ### Instant Refund $5 + small fee Your money goes back to your original payment method right away, before you ship, instead of after we receive the item. The standard $5 handling fee applies, plus a small Reshop fee for the instant refund, which you'll see before you confirm. Powered by Reshop. Ship within 7 days **Two dates, and they're different.** You have 30 days from delivery to _start_ a return. But if you take the Instant Refund, you have **7 days to get the** **package to the carrier** โ€” that's the earlier date shown in your return confirmation. Reshop emails you before it runs out and you can extend it once. Miss it anyway and the refund reverses. Every other option runs on the 30-day window only. Exchanges are available on shoes only. For clothing and accessories, return the item for a refund or store credit and place a new order for the size you want โ€” that way the size you need is held for you rather than waiting on the return to land. Original shipping charges are not refunded on any option. ## What Happens After You Ship Typical timing for Reebok.com returns. We'll email you at each step, so you never have to guess where things stand. 1. Right away **You start your return** Choose your refund option and print your prepaid label and packing slip. Put the packing slip in the box โ€” returns without one take noticeably longer. 2. Within 28 days **You drop it off** Your return request stays open for 28 days โ€” after that it expires and the prepaid label stops working with it. If yours has expired, just start a new return from your Return Status page and you'll get a fresh label. No need to contact us. 3. On arrival **We receive and inspect it** You'll get a "we've received your return" email. Everything before that email is carrier transit, not us processing โ€” if your tracking hasn't moved, the package is still on its way. 4. About 5 days after you ship **Your refund is issued** Counting from the day your package starts moving with the carrier, most refunds are issued within about five days โ€” transit and inspection included. Holiday and peak periods run longer. If you took the Instant Refund, you already have your money and this step just settles it. 5. Then 3โ€“5 business days **It reaches your account** Card refunds take a few more business days to post โ€” that part is your bank's timing, not ours. Gift cards and store credit arrive by email the same day. **End to end, most returns take about nine days** from the day you start one to the day the refund is issued. Carrier delays and a missing packing slip are what stretch it. ## What We Can Accept - Unworn, unwashed, and unaltered - All original tags still attached - Original packaging included, shoe box included for footwear - Within 30 days of your delivery date - Purchased on Reebok.com Final sale items cannot be returned or exchanged for a refund or store credit. Shipping charges are also non-refundable. Anything sent back that doesn't meet the conditions above may be declined and returned to you. ## Bought It Somewhere Else? In a Reebok retail store60 days from purchase, returned to any Reebok store. Unworn, tags on, footwear in its original box. In-store purchases can't be returned through the online portal. A department store, reseller, or marketplaceReturn it to wherever you bought it, under their policy. We aren't able to process returns for items we didn't sell you directly. An international Reebok siteEach region runs its own returns. Use the returns page for the site you ordered from. ## Common Questions Who is Reshop? Reshop is the partner that funds instant refunds. When you choose Instant Refund, a Reshop window opens inside your return โ€” you don't leave the page or start anything separate. You'll set up a quick Reshop account, and the money comes from them right away instead of waiting on us. If you have a question about a Reshop payment, their team can answer it fastest: [see how\\ Reshop works(opens in a new window)](https://www.reshop.com/how-it-works), or [contact Reshop\\ support(opens in a new window)](https://help.reshop.com/hc/en-us/requests/new?ticket_form_id=8648622310671). Anything about the return itself โ€” the item, the label, the window โ€” is us. Why does my return show two different dates? Because two clocks are running. The **30-day window** is your deadline to _start_ a return, counted from delivery. The earlier date is the **Instant Refund** **shipping deadline** โ€” if you took your money up front, you have 7 days to hand the package to the carrier. That earlier date only applies if you chose Instant Refund; on every other option, the 30-day window is the only date that matters. What happens if I take the Instant Refund and don't ship in time? You'll get a warning first. Reshop emails you directly as the deadline approaches, and **you can extend it once yourself** from their message if you need more time. If the deadline passes with no extension and no shipment, the refund reverses and the amount goes back onto your original payment method. If you already know you can't ship within 7 days and you've used your extension, choose one of the standard options instead โ€” you'll wait longer for the money, but there's no deadline beyond the 30-day window and nothing to reverse. My return label stopped working before I could ship it. The label doesn't expire on its own โ€” your **return request** does, 28 days after you start it, and the label stops working with it. You can fix this yourself: open your Return Status page (the link is in your return confirmation email), cancel the expired return, and start a new one. A fresh label is issued right away, and nothing is lost. If your original 30-day window has also closed by then, [contact us](/content/pages/contact-us/index.html) and we'll take a look. I never got my label, or it won't load. First check your spam folder, then the Return Status page from your confirmation email โ€” the label and QR code both live there and can be reprinted any time. If that page won't load or shows an error, [let us know](/content/pages/contact-us/index.html) with your order number and we'll send a label to you directly. You emailed to say you received my return. Where's my refund? That email confirms your package arrived and has entered inspection โ€” the refund hasn't been issued yet. Once it is, card refunds take another three to five business days to appear on your statement. If it's been more than two weeks since that email, contact us. Can I exchange something that isn't shoes? Exchanges are shoes only. For clothing and accessories, return the item for a refund or store credit and order the new size separately โ€” it's faster, and it means the size you want is held for you rather than waiting on your return to arrive. Will I be charged to return something? Returns for store credit and footwear exchanges are free, with no handling fees deducted. Refunds to your original payment method are subject to a **$5.00 handling fee**. If you choose an **Instant Refund**, which returns your money before you ship your item, an additional small fee applies. Original shipping charges are nonrefundable. You'll see any applicable fees and your **estimated refund amount** in the returns portal before confirming your return. I lost my packing slip. You can reprint it from the returns portal using your order number. Sending a return without one still works, but it takes longer to match your package to your order, which delays the refund. My item arrived damaged, defective, or it's the wrong product. Don't start a standard return โ€” [contact us](/content/pages/contact-us/index.html) instead and we'll make it right. You won't pay a handling fee for our mistake. My 30 days just ran out. Is that it? Get in touch. The 30-day window is our standard policy, but we'd rather hear from you than have you stuck with something you can't wear. ## Still Stuck? [Contact our team](/content/pages/contact-us/index.html) with your order number and we'll pick it up from there. ### Eyewear Warranty Reebok eyewear and custom lenses carry a one-year limited warranty from the delivery date, covering manufacturing defects but not user damage. Warranty claims are handled by Lucyd โ€” [contact their support(opens in a new window)](https://lucyd.co/), available 24/7. 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